S&M Global Direct Wholesale Terms and Conditions (T&C’s)
Information:
Welcome to S&M Global Direct Wholesale Terms & Conditions. Unless we say otherwise, we use the terms “S&M Global Direct Wholesale “, “S&M”, “we”, “our” and “us” on this page to refer to S&M Global Direct Wholesale throughout the Terms & Conditions and Privacy Policy. The term “you”, “your” and “yourself” represents any person using the website and/or registered to order goods from us. By agreeing to these terms and conditions, you confirm that you are actively engaged in business or charity, have the right to purchase for the given company and are a registered customer on our site.
Use of Website
Registration:
To register with snmglobaldirect.co.uk and purchase products from our website you must;
- be 18 years of age and over
- ensure that all details provided by you on registration or at any other time are correct and complete
- inform us immediately of any changes to the information provided when registering by updating your personal details
- give us your real company name, address, phone number, email address and any other details requested to process your order
We reserve the right to:
- decline a new customer registration or suspend a customer at any time at our discretion
- terminate your access to all or part of the services with or without notice
- discontinue all or part of the website with or without notice
Amendments
We reserve the right to change the website and update these Terms and Conditions from time to time and publish the updated version. Please check prior to using our site or placing an order, for any changes and that you understand the applicable Terms and Conditions. If you do not agree with any of the revised Terms and Conditions please do not order from us or continue to use our website. If you continue to use our website or place subsequent orders then you are agreeing to the new Terms and Conditions.
Availability
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we will attempt to deliver substitute products should selected products be unavailable unless you request for us not to do so. A full refund will be given where the products have already been paid for.
Although we will always try to cater for your orders, an order of large quantities of an item can only be fulfilled at the discretion of the Warehouse. For example, if you were to make an order of 20 boxes of a given sauce, which would use up all the warehouse stock, the warehouse may only dispatch 10 boxes.
Pricing, Descriptions and Product Information
Pricing
The price of a product is that which is displayed on the website at the time of placing the order (plus a delivery charge). Our website has a large number of products and despite all of our efforts, it is always possible that a listed product could be priced wrongly. If the correct price of the product is higher than the price stated on the website, then we are under no obligation to supply the product at this price. Should this be the case then you will be advised as soon as possible and given the option to reconfirm the order at the correct price or cancel it? Should we be unable to contact you then the order will be treated as canceled.
The prices visible on the website are only representative of the products sold via the website and may differ from our cash and carry pricing. All prices are shown in Great British Pound (GDP, £), and where applicable VAT will be charged at the order confirmation and check-out process.
Description and Product Information
We take all reasonable care to ensure that all prices, details, descriptions, and product information appearing on the website are correct at the time being inputted onto the system, but the information appearing on the website at any given time may not reflect the exact information at the time of placing the information. Please be aware that the appearance and colors of our products may vary slightly from the appearance given on the site and we cannot guarantee that the product on delivery will reflect its appearance on your monitor. All sizes, measurements, and dimensions are approximated and every effort has been taken to ensure that they are as accurate as possible.
Placing an Order and Acceptance
The placing of an order is an offer to buy from us and a contract is only formed once the order has been dispatched. At any point until then, we may decline the order and the supply of the goods. The order acknowledgment email and order number do not confirm the order and are not an acceptance from us. Where items are dispatched separately, our acceptance of the order takes place for each item at the time of dispatch.
Payment
Unless otherwise stated, orders will be placed on a Pro-forma basis. At checkout, an order confirmation will be generated for yourself and us. We will check this order and a pro-form will be generated to show the products that will be dispatched. At times the Pro-forma may differ from the order confirmation due to availability. Once payment is made, either by BACS payment directly into our bank account, by debit/credit card or cash on collection, an invoice will be issued for your purchase.
If using a card for payment, the name, address, and other personal information supplied during the placing of an order will be validated using a third-party database to ensure that the card is not being used without the cardholder’s consent. By agreeing to these terms and conditions you are giving consent to such checks being carried out.
All products ordered will remain the property of World Foods Wholesale until payment has been received in full.
Delivery
We send out all our shipments within the UK using UK Mail, Palletline, DHL depending on the size of the order and delivery address. Delivery shall be made to the registered delivery address, or the address is given when the order was placed. It is your responsibility to make sure a responsible adult of 18 years or over is available at the time of delivery to check and sign for the goods. If this is not the case, we reserve the right to have the shipment returned to us and you will be charged for the missed delivery and any further delivery charges incurred.
Orders are usually dispatched within 24 hours, however, on some occasions, it may take longer for the products to be dispatched. Delivery charges are calculated after the order confirmation is placed to get the lowest possible charge from our haulage partners and this will be visible in the Pro-forma issued to you. Delivery dates and times will be agreed upon by yourself and the haulage company prior to the start of your delivery, as and when they call to book the delivery. Delivery times are approximate and we shall not be liable for any missed, canceled, or late deliveries.
If collecting from our warehouse, a delivery charge will not be incurred and a time of collection will be agreed upon with us.
Orders as usually delivered within 3-5 days of placing an order, but at times due to unforeseen circumstances, this may not be the case. Orders placed before 9 am can be selected on a next-day service but this is dependent on availability, delivery address, and prior confirmation of shipping charges. At certain times, promotional offers may allow for a reduced or free delivery option. This shall be visible on our website or on our promotional documents.
International delivery will be agreed upon dependent on the haulage company being used and the country of delivery. Any international customers will be contacted accordingly to agree to the terms of shipping.
Whilst we take every care to ensure that the products are delivered in a given time frame we do not accept any liability if we fail to do so in part or in full due to circumstances being out of our control.
Returns, Refunds, Cancellations and Damaged or Incorrect Goods
If you have changed your mind about an order then you have the right to cancel it. Cancellation of an order can be made prior to the order being dispatched and full responsibility of the cancellation remains with you until we have been informed.
We do take care to make sure that all our goods reach you in perfect condition but if for any reason you would like to return some or all of your non-perishable goods then you are entitled to do so, and we would be happy to refund or replace the items for you. Unfortunately due to the shorter life span, perishable goods cannot be returned or replaced. In the event that you do wish to return any part of your order due to shortages, damages, or errors in your order, we must be notified by either email or phone within 24 hours of receiving the shipment. We ask that photos be taken of any damaged goods and notes written on the delivery slip confirming this. In this case, the necessary arrangements will be made to have the goods returned to us and on inspection, a refund or a replacement will be arranged. Where applicable a refund will be made using the same payment method that was used when purchasing the products.
We shall not be liable for any further claims for loss from or in conjunction with the supply of unsatisfactory goods, whether direct, indirect and consequential or otherwise however this may arise. Nothing in our returns policy affects your statutory rights.
Special Offers and Promotions
From time to time we shall give special offers and promotions on the website. These offers are subject to availability, while stocks last and the instructions of the offer, which form part of the Terms and Conditions. All offers can be altered or removed at any time without any prior notice, but any order placed before the offer has come to its end, before being removed or altered shall be honored. We reserve the right to change offers dependent on the customer and different market sectors.