Privacy Policy
We recognize how important it is to keep your personal information safe and secure. This Privacy Policy explains what personal information we collect. We are totally committed to ensuring that your online shopping experience is completely private and when you give us your name, address, credit card, contact details, or any other personal details we promise to keep them safe and secure and with the exception of that outlined in this policy, we promise never to share them with anyone outside of our web
Site Security
Our website is as secure as we can make it, with up-to-date security features. The website uses 128-bit SSL (Secure Sockets Layer) encryption technology which is the most advanced level of security that is currently available for online purchasing. When you are in a secure area of the website, such as the checkout screens, you should see a solid padlock in your browser status bar to indicate that the encryption is taking place.
Privacy Promise
We treat your personal data, in the same way, we would want our own data treated – so we are absolutely committed to ensuring your details are kept confidential, and only used to provide you with outstanding customer service.
We promise never to sell your personal details to any company, and unless specifically authorized by you to do so, we will never pass your details to third-party companies for mailing or marketing purposes outside of our website.
When you make a purchase from us we need to collect some personal information from you. Your information is held on secure servers and we fully comply with the obligations required of the General Data Protection Regulations (GDPR) and current consumer legislation.
What We Collect
Title, first name, and surname
Contact information including telephone number and email address
Geographical information – your address and postcode and IP address
Information about your online purchases from us (for example, what you have bought, when and where you bought it and how you paid for it)
Information about your online browsing behavior and information about when you click on one of our adverts
Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type, and mobile device identifiers)
Email Marketing Services
From time to time, we may email you with offers and updates on our products and services. These emails may be personalised to contain your name for promotional reasons. We use some third-party institutions to perform services on our behalf, including the handling, processing and fulfillment of your order. They receive only the information required to do this and all such institutions are under strict contractual obligations to keep your personal information secure and private.
Warranty & Liabilities
Whilst every care is taken to deliver your order, we cannot be liable for any indirect or consequential loss, damage, or loss of profit arising from our supply or failure to supply any goods to you. We will not be responsible for any breach of these Terms & Conditions as a result of any circumstances beyond our control, any delay in our performance, or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control. Our entire liability to you in connection with any order will not exceed the total price charged for the relevant goods and delivery charges in that order.
You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions. Nothing in these Terms and Conditions will restrict our liability to you for death or personal injury resulting from our negligence, breach of contract, or breach of statutory duty. Nothing in these Terms and Conditions affect any of your statutory rights.
General
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. If you breach these Terms and Conditions and we ignore this, we will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions. A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
Shipping Information & Charges
We send out all our shipments within the UK using UK Mail, Palletline, DHL depending on the size of the order and delivery address. Delivery shall be made to the registered delivery address, or the address is given when the order was placed. It is your responsibility to make sure a responsible adult of 18 years or over is available at the time of delivery to check and sign for the goods. If this is not the case, we reserve the right to have the shipment returned to us and you will be charged for the missed delivery and any further delivery charges incurred. Orders are usually dispatched within 24 hours, however, on some occasions, it may take longer for the products to be dispatched. Orders placed on a Friday will not be delivered until Monday even if a next-day delivery service is selected. Delivery charges are calculated depending on weight and size after an order is placed to get the lowest possible charge from our haulage partners and this will be visible in the Pro-forma issued to you. Delivery dates and times will be agreed upon by yourself and the haulage company prior to the start of your delivery, as and when they call to book the delivery. Delivery times are approximate and we shall not be liable for any missed, canceled, or late deliveries.
If collecting from our warehouse, a delivery charge will not be incurred and a time of collection will be agreed upon with us.
Orders as usually delivered within 3-5 days of placing an order, but at times due to unforeseen circumstances, this may not be the case. Orders placed before 9 am can be selected on a next-day service but this is dependent on availability, delivery address, and prior confirmation of shipping charges. At certain times, promotional offers may allow for a reduced or free delivery option. This shall be visible on our website or on our promotional documents.
International delivery will be agreed upon dependent on the haulage company being used and the country of delivery. Any international customers will be contacted accordingly to agree to the terms of shipping.
Whilst we take every care to ensure that the products are delivered in a given time frame we do not accept any liability if we fail to do so in part or in full due to circumstances being out of our control.